Reliable Renewables Ltd ("we," "our," "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, www.reliablerenewables.co.uk (the "Site"). Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
- Information We Collect
We may collect and process the following data about you:
- Personal Identification Information: Name, email address, phone number, postal address.
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Site.
- Usage Data: Information about how you use our website, products, and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
- How We Collect Your Data
We use different methods to collect data from and about you, including:
- Direct Interactions: You may provide us with your identity, contact, and financial data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
- Automated Technologies or Interactions: As you interact with our Site, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
- Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources.
- How We Use Your Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To provide and manage your access to our Site.
- To supply our services to you.
- To manage payments, fees, and charges.
- To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
- To administer and protect our business and the Site.
- To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
- To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
- Sharing Your Data
We do not share your personal data with third parties except in the following circumstances:
- Service Providers: We may share your data with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.
- Legal Requirements: We may disclose your data where required to comply with applicable laws and government or regulatory bodies' lawful requests.
- Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
- Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us at the details below.
- Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us:
Full name of legal entity: Reliable Renewables Ltd
Email address: info@reliablerenewables.co.uk
Postal address: 131 Gisburn Road, Barrowford, BB9 6EP
Telephone number: (01282) 786900
- Changes to This Privacy Policy
We keep our privacy policy under regular review. This version was last updated on [Date]. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.
- Complaints
If you are not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) at www.ico.org.uk
