A big part of the Reliable Renewables ethos is doing everything well and doing it correctly. We're certified in every area by every board and foundation possible, and that mindset extends out to our other business practices too! We're very pleased to be covered by
Eden Insurance, of the Chubb European Group.
We have Public Liability and Product liability insurance to the tune of £5M, Employee Liability of £10M and Professional Indemnity of £100K, providing both ourselves and you with peace of mind.
You can follow this link right HERE to read up on just what that cover entails.
Nobody likes a Solar Karen! However, with this many years of experience under our belts we'd never be naive enough to think that an issue couldn't ever arise! We've had no problems so far, but should that change, here is a link to our Customer Charter as well as a guide to our Complaints Procedure.
Jokes aside, we take these matters very seriously and strive to help and please wherever we can - please get in-touch if you feel like that isn't the case.
We also adhere to the Which? Complaints procedure and their Alternative Dispute Resolution program, detailed below:
The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.
To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.
On receipt of your complaint the business aims to respond within 5 days.
The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution
Company Reg #9937874
VAT Reg #232144155
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